The following are the terms and conditions for use of and purchase of products from norfolkwoodturner.co.uk and constitutes your agreement to follow and be bound by these terms, which may at any time be amended. Your use at any time thereafter constitutes your agreement to be bound by the terms as amended.
While every effort is made to keep the website up-to-date, each piece is unique and can be bought in person and online. If you have requested a product that is no longer available, we will always try to offer alternatives which may be of interest but of course, we will discuss this with you and no payment is taken until the order is agreed with you.
Cancellations & Returns
If you are not satisfied with your product please note we can only refund or exchange a product if we receive it back to our premises within 14 days of receipt. Returned product must be in its original packaging and in re-saleable condition. Delivery charges will only be refunded when a product is faulty, damaged or incorrect. Any changes or cancellation in respect of any order must be notified in writing (e-mail) to the company within two days of placing the order. Please ensure product is returned in original packaging and resalable condition, as no refund or exchange will be authorised unless these conditions are met. Where a product is faulty, it must be sent back in its original packaging. As soon as we receive the return, the product will be inspected by us. Products deemed faulty will be replaced and shipped immediately at no extra cost. Include a note stating the reason for the product return, along with your name, address, daytime contact phone number and your Order Number. Then take your parcel to the post office for return using the returns address. We recommend using registered post so a product can be tracked if necessary.
Delivery & Notification
Free delivery is included within the price of most products. However, if your location is off mainland UK or the item is particularly large, delivery charges will be agreed with you and payment must be received prior to dispatch. Any delivery charges are based on weight per unit or multiple of units and will include the cost of packaging for shipment.
Please note that as we do not maintain contact with delivery drivers they will use their own discretion in locating or contacting the customer. Deliveries are always made during office hours, please provide a mobile number or other instructions during checkout if you think this may be of assistance.
Deliveries for specific days cannot be guaranteed. We aim to dispatch your order within 5 working days of order. Proof of Delivery shall be good evidence of delivery of the specific order as requested by the customer and no question shall be raised as to delivery of individual items therein. Risk in respect of goods transfers to you the buyer upon execution of delivery docket. You are responsible for providing correct delivery address, telephone number and contact details and a safe dry location for any item to be left. The Company cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect. Any shortfall of which you become aware of must be notified to the Company within four days of receipt of goods. Claims for non-delivery must be made within 30 days of dispatch of goods. If an item is temporarily out of stock, we will notify you of the delay and dispatch as soon as it arrives. All items are subject to availability. Any shortfall or damaged goods must be notified to the company within two days of receipt of goods.
Payment must be made in full before goods are dispatched. The Company may at its absolute discretion refuse to effect delivery.
Ownership Rights & Limitation
All goods are the property of the Company until all goods and all outstanding debts to the Company and/or its associate companies have been paid for in full. This Site, its contents together with any trade names used by the Company are protected by intellectual property rights and permission is only given for personal use. Any use beyond that permitted may constitute an infringement of owners’ rights and may be prosecuted.
Limitation As To Damages
The Company shall take all reasonable care in packaging any fragile or breakable items. In the event that any such items are damaged in transit the Company shall be responsible for replacement costs of item only. The Company shall not in any way be responsible for any personal injury or damage to property howsoever caused.
We respect and take our customers privacy very seriously. You may from time to time receive information from us that we think you’ll find valuable. If, for any reason, you are unsure about the personal details and account information we are holding in your name, please email us and we’ll happily review your file and update the records if required. Alternatively, this information can be checked and reviewed online once you have signed in.